FAQ - Frequently Asked Questions

General information:

Where is Nelson and Small located?
Nelson and Small is located at 597 Riverside Street, Portland, ME 04103
Ph: (800) 341-0780
Fax: (207) 221-1125

What states does Nelson and Small serve?
Nelson and Small sells and services all six of the New England states, Maine, New Hampshire, Vermont, Massachusetts, Connecticut and Rhode Island.

Equipment Sales:

What types of equipment does Nelson and Small sell?
Nelson and Small is the Northeast's foremost distributor of commercial laundry and dry cleaning equipment. We also pride ourselves on a superior system of service for all equipment, and provide the nation's most extensive parts inventory for all your laundry needs.

What lines of equipment does Nelson and Small sell?
Nelson and Small is an authorized dealer for Huebsch, Wascomat, Electrolux, Whirlpool, LG, Sharper Finish, Aquawing Ozone Laundry Systems, American Changer, ESD Card Systems, CCI Card Systems, Greenwald Card Systems, Setomatic, Wash Card-Card acceptors, Hamilton Engineering, NATCO, R&B Wire and Sol-O-matic.

Who should I contact if I am interested in purchasing equipment?
You can contact Tom Tobiassen at 1-800-341-0780 during regular office hours of 8am to 5pm, Monday through Friday, or you can email Tom Tobiassen anytime at tomt@nelsonandsmall.com.

Can Nelson and Small help with laying out my store?
Nelson and Small is experienced when it comes to starting up new energy-efficient coin laundry businesses. Nelson and Small can provide recommendations on where to locate your coin laundry business, what card or coin operated laundry equipment to install, and how to handle lease negotiations and obtain competitive financing. Most importantly, we are here to support your success after the sale by providing the service and marketing support you need to keep your coin laundry equipment operating at peak performance levels, and customers returning again and again.

Will Nelson and Small be able to help me find lisenced contractors?
While most customers will find their own contractors, plumber and elctricians, Nelson and Small will be more than happy to assist you in finding dependable, qualified contractors, plumbers and electricians if you so desire. Our customer care and dedication accompanies and cradles all of our clients every step of the way. There is “no end” to our support for our customers!


What types of equipment does Nelson and Small service?
Nelson and Small's factory trained technicians not only service the brands we sell, their extensive knowledge allows them to service all makes and models of commercial laundry equipment.

When I place a service call, how long will it take for a technician to respond to my facility?
Our goal is to reach a facility in the shortest time possible once a service call is placed. Nelson and Small's technicians actually reside in their territories. This results in reduced travel, increases customer savings and improves an already low response time. Overall, timeliness is a factor of dedication, and we, in the Nelson and Small family, are truly dedicated to surpassing our customers’ expectations.

Will I have to wait long to receive my parts once the problem has been diagnosed?
Nelson and Small's extensive fleet of over 15 fully stocked vehicles provide our customers with the parts they need for a smooth and successful operation.


What types of parts does Nelson and Small sell?
For more than 30 years we have been serving New England, and have an impeccable reputation for getting the right part out the first time! Nelson and Small not only stocks parts for the equipment we sell, we stock parts for most all of the brands out there.

How do I order parts from Nelson and Small?
There are a few ways to order parts from Nelson and Small:

  • Call us at 1-800-341-0780 Monday through Friday from 8am - 5pm.
  • Check out our E-commerce website where you can order parts 24 hours a day.

How quickly will I receive the parts I ordered?
Our 13,000 square foot parts warehouse houses our $2,000,000 inventory and our computerized shipping center gets your order out quickly, very often the same day.

How secure is your parts website?
We guarantee that your credit card information will be safe when you place an order with us. Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction with our parts department. Bottom line: You're always protected when you shop our site.